Protection without spying.
Family Safety helps you understand and manage your family's online safety while respecting personal boundaries.
Our four promises
You stay in control
Family AI can help understand what you want, but protection changes require your confirmation.
We don't read private messages
Family Safety does not read the content of private WhatsApp, Snapchat or other encrypted conversations through Home Protection.
We explain what we actually know
Family AI is designed to use information Family Safety actually collects rather than inventing activity.
Protection, not secret surveillance
Family Safety is designed for transparent family safety and digital wellbeing.
What Family Safety can understand
- Supported home internet activity, when Home Protection is connected
- Website and domain categories, where supported
- Blocked or risky activity signals
- Supported gaming and service activity patterns
- Supported social-network activity patterns
- Your Home Protection status
- The protection preferences your family has chosen
- Schedules and routines you set, such as bedtime
Availability depends on your protection setup and what your setup supports.
What Family Safety doesn't see
- Private WhatsApp messages
- Private Snapchat conversations
- Message content inside encrypted chats
- Passwords
- What someone types into private messages
- Screen contents
- Camera
- Microphone
None of the following are part of Family Safety today.
About WhatsApp and Snapchat
Family Safety may be able to identify supported network activity associated with services such as WhatsApp or Snapchat. That does not mean Family Safety can read the private messages exchanged through those services.
Activity isn't always screen time.
Home internet activity can show that a service or category was active on the network, but that does not necessarily tell us exactly how long someone was looking at the screen. That's why Family Safety avoids presenting network activity as exact screen time unless supported device-level data is available.
About device attribution
Where Family Safety can associate activity with a protected child or device, it may provide child-level insights. That does not necessarily prove who was physically using the device at every moment.
How Family AI works with your family's information
- Family AI receives only the information needed for the question or feature you're using.
- It uses Family Safety data to explain patterns and answer your questions.
- It is designed not to invent activity that isn't supported by available data.
- It does not independently change protection rules.
- You confirm protection changes before anything is applied.
How Family AI works
- 1. Ask in normal language.
- 2. Family AI uses the Family Safety information available for your family.
- 3. Family AI explains what matters and why.
- 4. Family AI can prepare a protection change for you.
- 5. You confirm it.
- 6. Family Safety applies the change where supported.
Example
Block Roblox after 9 PM.
I can prepare that rule for Ibrahim.
- Ibrahim
- · Roblox
- · After 9:00 PM
Family AI understands. You approve. Family Safety applies the rule where supported.
This is an illustration. Nothing is applied from this page.
Family AI does not act on its own
Family AI does not independently decide to punish, restrict or block a child based on its own judgement. Your intent and your confirmation are required before a protection change is made.
What Family AI can't do
- • Family AI can make mistakes.
- • It is a family-safety assistant, not an infallible authority.
- • It should not be used as proof of a child's intent or behaviour.
How information moves
- Home internet
- Family Safety protection
- Relevant safety signals
- Family AI
- You
You confirm changes → Protection preferences
Built with privacy in mind
Data minimisation
We aim to collect only what the service needs.
Family isolation
Your family's information is separated from other families.
Role-based access
Access follows the role a person has in your family account.
Privacy-safe notifications
Notifications describe what matters without exposing private content.
Controlled retention
Information is kept only as long as it is needed.
Parent-authorised actions
Protection changes wait for a parent's confirmation.
No private-message reading
Message content in encrypted chats is not read.
Managing your family's information
You can manage your family's information from your account. Data-management options will be provided according to the features available for your account and applicable requirements.
How long we keep information
We keep information only for as long as needed for the service, security, legal obligations and the purposes described in our Privacy Policy.
Service providers
We will publish the service providers that process information on our behalf once they are finalised. We don't list providers we haven't confirmed.
Security
- Access to the application requires authentication.
- Family-level access controls limit information to your family.
- Permissions follow the role of each account.
- Family data is isolated between accounts.
Designed for open conversations
Family Safety is designed to support open conversations about online safety, not hidden surveillance.
Common questions
Still have a question about privacy?
We'd rather answer it than have you wonder.